Shipping policy

1. Order Processing Times

We aim to ship our orders within 2 business days. Orders are processed Monday through Friday, excluding major holidays.

2. Shipping Rates & Delivery Estimates

We will arrange for the shipment of the products to you. Shipping charges for your order will be calculated and displayed at checkout based on your location and the delivery method selected.

• Estimates Only: Please note that delivery dates provided at checkout are estimates. While we strive to meet these timelines, delivery dates cannot be guaranteed, and Phantom Display is not liable for carrier delays.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking link will typically become active within 24 hours of the carrier receiving the package.

4. International Shipping & Customs

We ship worldwide. For most countries, import duties and taxes (including VAT or GST) are calculated at checkout and included in the price you pay, so there is nothing more to pay when your order arrives. For a small number of destinations, duties cannot be collected at checkout. For those orders, any import duties or taxes are charged by the carrier or customs on delivery and are the customer's responsibility.

5. Title, Risk of Loss, and Transit Damage

Title and risk of loss pass to you upon our transfer of the products to the shipping carrier. We cannot be held liable for packages marked as "Delivered" that are subsequently lost or stolen from your property.

• Damaged in Transit: If your item arrives damaged by the carrier, please inspect it immediately and contact support@phantomdisplay.com within 3 days of delivery with photos of the damage and the packaging so we can assist you with a claim.