Refund policy

Refund & Return Policy

At Phantom Display, we stand behind the quality and performance of our products. We understand that sometimes issues may arise, and we strive to address them quickly and effectively. Below is our policy regarding returns, refunds, and replacements.

1. Eligibility for Return and Refund

Defective Units Only: We only accept returns and issue refunds for products that arrive in a defective condition or develop a confirmed defect under normal use.
Inspection & Verification: To process a return, we may require photos, videos, or a written description demonstrating the defect.

2. Return Window

Timeframe: You must notify us of a defective product within 14 days of the delivery date. After 14 days, we may still attempt to repair or replace your product at our discretion, but we cannot guarantee a full refund.
Proof of Purchase: A valid proof of purchase (order number or receipt) is required for any return or refund.

3. Return Process

Contact Customer Support: If you believe your item is defective, please contact us at [support@phantomdisplay.com] within 14 days of receiving your order. Include your order number, a detailed description of the defect, and any supporting photos or videos.
Evaluation: Our team will evaluate the information provided. If the product is deemed potentially defective, we will issue a Return Merchandise Authorization (RMA) number and provide return instructions.
Packaging & Shipping: Pack the product securely in its original packaging (if possible). Clearly mark the RMA number on the outside of the package. You are responsible for shipping the item back to us unless stated otherwise.

4. Refunds

Method of Refund: Once we receive and inspect the returned product, we will notify you of the refund decision. If approved, your refund will be processed to the original payment method within 7–14 business days.
Partial Refund or Denial: If the returned product is found to be non-defective or shows signs of misuse, damage, or alteration, we reserve the right to offer a partial refund or refuse a refund altogether.
Shipping & Handling: Original shipping costs are non-refundable, and any return shipping fees are the responsibility of the customer unless the defect is confirmed to be due to our error.

5. Replacement

Defective Units: In certain cases, we may opt to replace a defective unit rather than issue a refund. If a replacement is offered and accepted, we will ship a new unit to you once we receive and verify the defective item.
Warranty: Depending on product availability and our assessment, we may provide a repair or replacement of the defective unit instead of a refund.

6. Exceptions

Non-Defective Returns: We do not accept returns or issue refunds for non-defective items. If you have questions about our products before placing an order, feel free to reach out to our customer support team for more information.
Damage from Misuse: Damage or defects resulting from misuse, neglect, accidents, or unauthorized modifications are not covered by this policy.